Replaced existing alarm system and installed new cctv system. Positively refreshing to have everything explained properly , your property treated with respect and customer service as it should be (but sadly these days rarely is!).
Would not hesitate to recommend and am more than happy with the installation.
Sincere thanks to Scott and Jamie
We moved into our new house eight years ago. It sits at the ‘public’ end of a private drive shared by other dwellings. After repeated incidences of damage caused to our property / plants caused by other’s vehicles mauvering badly I had CCTV installed. I had no previous experience of this technology at that time. Over the years I realised that my original installation was at the lower end of what was available on the market, combined with no guarantees, no training, and a hefty financial outlay. I reluctantly sought a replacement elsewhere. I am retired, and felt foolish that I could have been taken in by the company, and at an advancing age one felt exposed to re-enter into a similar venture.
On the second occasion I obtained through Hikvision, names of installers local to my house. (Surprise surprise, my last installer’s name was not on the list).
Scott Abbott, of Abbotrack Security Solutions, along with his son Jamie, attended to carry out a primary survey of the property. Both were polite, courteous, by no means pushy, and most importantly – totally ‘up front’ – unreserved, forthcoming. Already this was a total metamorphosis for me! A further attendance to firm up a pre-survey was arranged, and consequently an installation date arranged after I had received and studied a comprehensive quotation for the job. (Kit specification, hands on training right through to optional maintenance options).
The fitting took the best part of a working day. The same courtesy was shown to my wife and I, and respect for our household – after all, fitting equipment such as this requires fitters to be around the property like spiders.. The culmination was a thorough description of the kit as fitted, all wiring hidden within the walls, and hands on training on both keyboard and Hikvision app.
After all this, I was as you may have guessed, tired, but extremely happy knowing that his staff are there to run through any questions I may have to reiterate that I had not quite taken in on the day, or new questions that develop with my learning curve. The quality of picture day and night is out of this world – each camera installed, and tweaked to satisfy both my needs in association with and more importantly Scott’s advice on cam direction to get the optimum results.
The saying “you get what you pay for” could not be more true. It ‘was not the cheapest, nor was it the most expensive’. The whole adventure for me was top notch, well worth the outlay. What price do you put on peace of mind?
Well done Scott, Jamie and Team. We could not be happier. Thank you!
After much research we enlisted the help of a family run company Abbotrack (Scott and Jamie)
We wanted to upgrade our existing intruder alarm and after the first meeting we were so impressed with their ability to meet our needs and their sound work ethos that we went on to include installation of 3 CCTV cameras.
Their workmanship was of a very high quality , keeping us informed of the process readily.
Both Scott and Jamie respected our home at all times and cleaned up after their work. We trusted their presence in our home and never felt thy were intrusive.
All questions were answered with clarity and Jamie your guidance of how to navigate the apps demonstrated tolerance, clear explanations and praise (when I got it). You would make a good teacher.
We are delighted with our systems, any follow up queries were responded to quickly.
I have no hesitation in recommending your Company
After much research we enlisted the help of a family run Company Abbotrack.(Scott and Jamie). We wanted to upgrade our existing intruder alarm and after our initial meeting we were so impressed with their knowledge and work ethos we went on to include the installation of 3 CCCTV cameras.
Their workmanship was of a high quality, whilst keeping us informed of the process. Both respected our home and readily cleaned up . We trusted their presence and never felt they were intrusive.
All questions were answered with clarity and Jamie, your guidance of how to navigate the apps demonstrated tolerance,clear explanations and praise (when I got it) you would make a great teacher .
We are delighted with our systems and have no hesitation in recommending your company
We’ve just had an alarm & a doorbell camera installed by Scott & Jamie. We couldn’t recommend them enough, very professional, tidy and efficient. It’s not our first time using Scott, he serviced our previous alarm for us – hence why we’ve reused him again. Thanks again, really happy & feeling much more safe!